If you have had a problem with your order we want to be the first to know.
Have you arrived in a bad state, have you arrived late, do not like ...?
If so, contact us and we will refund your money or send a replacement, at no cost. In all non-food products.
For fresh truffles or truffled products, refunds are not allowed to be food, you know, food safety. For the truffle, you must understand that it is a natural and scarce product, they do not always leave the field with the perfection that we would like. What we do assure you is that the taste will always be great, the form is the least important. If any food arrives broken, send us a photo and we will replace the product, free of charge.
You can get in touch with us by sending an e-mail to firstname.lastname@example.org or by calling +34 978 78 00 36 from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m., Monday through Friday.
See our Terms and Conditions for more information.
Thank you very much for trusting us!
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