This document (as well as other documents mentioned here) regulates the conditions governing the use of this Website and the purchase or acquisition of products therein (hereinafter referred to as Conditions).
For the purposes of these Conditions it is understood that the activity that Manjares de la Tierra, S.L. develops through the Website includes the sale of fresh truffle and truffle accessories.
Also, it is informed that these Conditions could be modified. The User is responsible for consulting them every time they access, browse and / or use the Website since those that are in force at the time the product acquisition is requested will apply.
For all questions that the User may have in relation to the Conditions, you can contact the owner using the contact information provided above or, if applicable, using the contact form.
2. THE USER
The access, navigation and use of the Website confers the condition of user (hereinafter referred to indistinctly, individually as User or jointly as Users), which is why they are accepted from the beginning of the navigation through the Website, all the Conditions hereby established, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be.
The User assumes responsibility for the correct use of the Website. This responsibility will extend to:
- Make use of this Website only for inquiries and purchases or acquisitions
- Do not make any false or fraudulent purchase. If it could reasonably be considered that a purchase of this nature has been made, it could be canceled and the relevant authorities informed.
- Provide truthful and lawful contact data, for example, email address, postal address and / or other information (See Legal Notice).
The User declares to be over 18 years of age and have the legal capacity to enter into contracts through this Website.
The Website is aimed primarily at Users resident in Spain. Manjares de la Tierra, S.L., does not ensure that the Website complies with the laws of other countries, either in whole or in part. Manjares de la Tierra, S.L. declines all responsibility that may arise from said access, nor does it ensure shipments or provision of services outside of Spain.
The User may formalize, at his election, with Manjares de la Tierra, S.L., the contract for the sale of the desired products in any of the languages in which these Conditions are available on this Website.
3. PURCHASE OR ACQUISITION PROCESS
The duly registered Users can buy on the Website by the established means and forms. They must follow the online purchase and / or acquisition procedure of Manjares de la Tierra, S.L., during which several products can be selected and added to the cart, and finally click on "Buy".
Likewise, the User must fill in and / or check the information that is requested in each step, although, during the purchase process, before making the payment, the purchase data can be modified.
Next, the User will receive an email confirming that Manjares de la Tierra, S.L., has received his order or purchase request, that is, the order confirmation. And, in your case, you will be informed, also, by email when your purchase is being sent. In your case, this information may also be made available to the User through your personal space of connection to the Website.
Once the purchase procedure has been included, the User consents that the Website generates an electronic invoice that will be sent to the User via email. And, in your case, through your personal space of connection to the Website. Likewise, the User may, if he so wishes, obtain a copy of his paper invoice, requesting it from Manjares de la Tierra, S.L., using the contact spaces of the Website or through the contact information provided above.
The User acknowledges to be current, at the time of purchase, certain particular conditions of sale that concern the product in question and that are displayed next to the presentation or, where appropriate, image of this on its Website page, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, quantity, color, details of the products or characteristics, manner in which they will be carried out and / or cost of the services; and acknowledges that the execution of the purchase order or acquisition materializes the full and complete acceptance of the Conditions.
Unless expressly stated otherwise, Manjares de la Tierra, S.L., is not the manufacturer of the products sold or that could be marketed on the Website. Although, Manjares de la Tierra, SL, makes great efforts so that the information shown on the Website is correct, sometimes the packaging and / or the materials and / or components of the products may contain additional or different information from the one appears on the Website. Therefore, the User must not only consider the information provided by the Website, but also the information available on the label, the
warnings and / or instructions accompanying the product.
All purchase orders received by Manjares de la Tierra, SL, through the Website are subject to the availability of the products and / or that no circumstance or cause of force majeure (see clause nine of these Conditions) affects the supply of the same and / or the provision of services. If there are difficulties in the supply of products or no products remain in stock Manjares de la Tierra, S.L., undertakes to contact the User and reimburse any amount that may have been paid as an amount.
5. PRICES AND PAYMENT
The prices displayed on the Website are final in Euros (€) and include taxes, except that due to legal requirements, especially in relation to VAT, a different issue is indicated and applied.
Shipping costs are not included in the final prices of the products. So Manjares de la Tierra, S.L., performs the delivery and / or shipping services through the MRW transport company or another that it deems convenient.
In no case will the Website add additional costs to the price of a product automatically, if not only those that the User has selected and voluntarily and freely chosen.
Prices may change at any time, but possible changes will not affect orders or purchases with respect to which the User has already received an order confirmation.
The means of payment accepted will be through credit card or bank transfer.
Manjares de la Tierra, S.L., uses all means to guarantee the confidentiality and security of the payment data transmitted by the User during transactions through the Website. As such, the Website uses a secure SSL payment system.
In any case, by clicking on "Buy" the User confirms that the payment method used is his or that, in his case, is the legitimate holder of the card.
In the cases in which it is necessary to carry out the physical delivery of the product, the deliveries will be made in the territory of Spain (Peninsula and Balearic Islands).
Except for those cases in which there are unforeseen or extraordinary circumstances or, as the case may be, arising from the personalization of the products, the purchase order consisting of the related products in each purchase confirmation will be delivered within the term indicated on the Website. the shipping method selected by the User and, in any case, within a maximum period of 30 calendar days from the date of the order confirmation.
If for any reason, attributable to itself, Manjares de la Tierra, SL, could not meet the delivery date, contact the user to inform you of this circumstance and he may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the price paid. In any case, home deliveries are made on weekdays.
If it will be impossible to deliver the order due to the absence of the User, the order could be returned to Manjares de la Tierra, S.L. However, the carrier would leave a notice explaining where the order is and how to make it delivered again.
If the User is not going to be at the place of delivery in the agreed time slot, he must contact Manjares de la Tierra, S.L., to arrange delivery another day.
In the event that 30 days have elapsed since your order is available for delivery, and has not been delivered for reasons not attributable to Manjares de la Tierra, S.L., it will understand that the User wishes to desist from the purchase and this will be considered resolved. As a consequence of the resolution, all payments received from the User will be returned, with the exception of the additional costs resulting from the User's own choice of a delivery method different from the less expensive mode of ordinary delivery offered by the Website, without any undue delay and, in any case, within a maximum period of 14 days from the date on which the purchase is considered settled.
However, the user must bear in mind that the transport derived from the resolution may have an additional cost that may be passed on to him.
For the purposes of these Conditions, it will be understood that the delivery has taken place or that the order has been delivered at the moment in which the User or a third party indicated by the User acquires the material possession of the products, which will be accredited through the signature of the reception of the order at the agreed delivery address.
The risks that the products could derive will be borne by the User from the moment of delivery. The User acquires ownership of the products when Manjares de la Tierra, SL, receives full payment of all amounts owed in relation to the purchase or acquisition made, including shipping costs, or at the time of delivery, if this takes place at a later time after the complete receipt of the amount to be paid by Manjares de la Tierra, SL,
In accordance with the provisions of Law 37/1992 of December 28, Value Added Tax (VAT), purchase orders for delivery will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid one at all times depending on the specific article in question.
7. TECHNICAL MEANS TO CORRECT ERRORS
The User is informed that if he detects that an error has occurred when entering the necessary data to process his purchase request on the Website, he may modify them by contacting Manjares de la Tierra, SL, through of the contact spaces enabled on the Website, and, where appropriate, through those authorized to contact the customer service, and / or using the contact information provided in the first clause (General Information).
Likewise, this information could also be corrected by the User through his personal space of connection to the Website.
In any case, the User, before clicking on "Buy", has access to the space, cart, where they are writing down their purchase requests and make changes.
Similarly, the User is referred to the Legal Notice and the Conditions to obtain more information on how to exercise their right to rectification as established in the Law on Protection of Personal Data.
In the cases in which the User purchases products on or through the owner's Website, a series of rights are provided, as listed and described below:
Right of withdrawal
The User, as a consumer and user, makes a purchase on the Website and, therefore, has the right to desist from said purchase within a period of 14 calendar days without the need for justification.
This withdrawal period will expire 14 calendar days from the day the User or a third party authorized by it, other than the carrier, acquired the material possession of the products purchased on the Manjares de la Tierra website, SL, or in case of that the products that make up your order are delivered separately, within 14 calendar days of the day that the User or a third party authorized by it, other than the carrier, acquired the material possession of the last of those products that made up the same purchase order.
To exercise this right of withdrawal, the User must notify his decision to Manjares de la Tierra, S.L. You may do so, where appropriate, through the contact spaces enabled on the Website or through:
The user, regardless of the means he chooses to communicate his decision, must express clearly and unequivocally that it is his intention to desist from the purchased product.
To meet the withdrawal period, it is enough that the communication that unequivocally expresses the decision to desist is sent before the corresponding deadline expires.
In case of withdrawal, Manjares de la Tierra, SL, will reimburse the User for all payments received, including shipping costs (with the exception of the additional expenses chosen by the User for a different mode of delivery to the less expensive mode offered in the Website) without any undue delay and, in any case, no later than 14 calendar days from the date on which Manjares de la Tierra, SL, is informed of the decision to desist by the User.
Manjares de la Tierra, S.L., will reimburse the User using the same payment method used by him to make the initial purchase transaction. This refund will not generate any additional cost to the User. However, Manjares de la Tierra, S.L., may withhold said reimbursement until they have received the products or articles of the purchase, or until the User submits a proof of the return of the same, depending on which condition is met first.
Provided that the products are not food, the User can return or send the products to Manjares de la Tierra, S.L.
Address: C / Teruel 10 Bajo, 44460 Sarrion (Teruel).
And must do so without undue delay and, in any case, no later than within 14 calendar days from the date on which Manjares de la Tierra, S.L., was informed of the decision to withdraw.
The User acknowledges that they must assume the direct cost of the return (transport, delivery) of the products, if any were incurred. In addition, it will be responsible for the reduction of the value of the products resulting from a handling different from that necessary to establish the nature, characteristics and operation of the products.
The User acknowledges that there are exceptions to the right of withdrawal, as set forth in the General Law for the Defense of Consumers and Users and other complementary laws.
In any case, no refund will be made if the product has been used beyond the mere opening thereof, of products that are not in the same condition in which they were delivered or that have suffered any damage after delivery.
Likewise, the products must be returned using or including all their original packaging, the instructions and other documents that accompany them, as well as a copy of the purchase invoice.
Return of defective products or error in shipping
It deals with all those cases in which the user considers that, at the time of delivery, the product does not conform to the stipulations of the purchase order, and that, therefore, he should contact Manjares de la Tierra , SL immediately and let you know the existing disagreement (defect / error) by the same means using the contact data provided in the previous section.
The User will then be informed on how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, if the refund or, if applicable, the replacement thereof. .
The amount paid for those products that are returned due to a defect, when it actually exists, will be fully reimbursed, including the delivery costs and the costs that the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay for the purchase.
In any case, the rights recognized in the legislation in force at all times will always be for the User, as consumer and user.
The User, as consumer and user, has guarantees about the products that may be acquired through this Website, in the terms legally established for each type of product, answering Manjares de la Tierra, S.L. therefore, for lack of conformity of the same that manifests itself within a period of two years from the delivery of the product.
In this sense, it is understood that the products are compliant and that as long as they conform to the description made by Manjares de la Tierra, S.L. and possess the qualities presented in it are suitable for the uses to which products of the same type are ordinarily destined; and present the usual quality and benefits of a product of the same type and that are fundamentally expected of it. When this is not the case with respect to the products delivered to the user, this must proceed as indicated in the section Return of defective products or error in the shipment. However, some of the products that are marketed on the Website, may present nonhomogeneous characteristics as long as they derive from the type of material with which they were manufactured, and that therefore will be part of the individual appearance of the product, and they will not be a defect.
On the other hand, it could happen that the User acquires a product from a brand or manufacturing by a third party on the Website. In this case, and considering the User that it is a defective product, this also has the possibility of contacting the brand or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years after the delivery of said products. For this, the User must have kept all the information in relation to the guarantee of the products.
9. DISCLAIMER OF LIABILITY
Unless otherwise provided by law, Manjares de la Tierra, S.L. will not accept any
responsibility for the following losses, regardless of their origin:
- Any losses that were not attributable to any breach on your part,
- Any indirect loss that was not reasonably foreseeable by both parties at the time the request to purchase the products was formalized.
Also Manjares de la Tierra, S.L. It also limits your responsibility in the following cases:
- Applies all measures concerning to provide a faithful display of the product on the Website, however, is not responsible for the minimum differences or inaccuracies that may exist due to lack of resolution of the screen, or problems of the browser used or other of this nature.
- Act with the utmost diligence to make available to the company in charge of transporting the product object of the purchase order. However, it is not responsible for damages arising from a malfunction of the transport, especially for causes such as strikes, road retentions, and in general any other specific to the sector, resulting in delays, losses or theft of the product.
- Technical failures that due to fortuitous or other reasons, prevent a normal operation of the service through the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. Manjares de la Tierra, SL, puts all the means at its disposal for the purpose of carrying out the process of purchase, payment and delivery / delivery of the products, however it is exempt from liability for causes that are not attributable to it, fortuitous case or force majeure.
In general, Manjares de la Tierra, SL, will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when the same is due to events that are beyond our reasonable control, that is to say, that are due to cause of force majeure.
10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS
By using this Web Site, the User accepts that most of the communications with Manjares de la Tierra, S.L., are electronic.
For contractual purposes, the User consents to use this electronic means of communication and recognizes that any contract, notification, information and other communications that Manjares de la Tierra, S.L., sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by the Law to the User.
The User can send notifications and / or communicate with Manjares de la Tierra, S.L., through the contact data provided in these Conditions and, where appropriate, through the contact spaces of the Website.
Likewise, unless otherwise stipulated, Manjares de la Tierra, S.L., may contact and / or notify the User in his or her e-mail address or in the postal address provided.
No waiver of Manjares de la Tierra, SL, to a specific right or legal action or lack of requirement by Manjares de la Tierra, SL, of strict compliance by the User with any of its obligations will imply, nor a waiver of other rights or actions derived from a contract or from the Conditions, nor shall the User exempt from fulfilling their obligations.
12. COMPLETE AGREEMENT
These Conditions and any document to which express reference is made in these constitute the entire agreement between User and Manjares de la Tierra, SL, in relation to the object of the sale and replace any other agreement, agreement or prior promise verbally agreed. or in writing by the same parties.
13. DATA PROTECTION
We treat the information you provide us in order to provide the requested service. The data provided will be kept for the years necessary to comply with legal obligations.
Your data will only be used for the aforementioned purposes and will not be transferred to third parties, except those communications to the Authorities, Organizations or Offices of public Administrations that were consented by the interested party or person authorized by him for the adequate fulfillment of the obligations born from the services contracted, or that are mandatory or authorized by law.
Manjares de la Tierra, S.L., guarantees the confidentiality of the personal data contained in its files and will adopt the regulatory measures that avoid, as far as possible, its alteration, loss, treatment or unauthorized access. Once the personal data provided are no longer necessary, it will be canceled in our files and the destruction or return to the owner of the data, as the case may be, of the media in which the information is collected with personal data provided, without that the preservation of copies of said information is allowed.
If you wish to exercise your rights of access, rectification, suppression or opposition, you can do so by contacting the email address firstname.lastname@example.org
14. COMPLAINTS AND CLAIMS
The User can send to Manjares de la Tierra, S.L., their complaints and claims or any other comment they wish to make through the contact information provided at the beginning of these Conditions.
In addition, Manjares de la Tierra, S.L., has official complaint forms available to consumers and users, which they may request at any time, using the contact information provided at the beginning of these Conditions.
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