1. How do I know my shipment is on the way?
You will receive an email when the package is delivered to the courier. If, in addition, you want to know the status of your order do not hesitate to call us at +34 978 78 00 36 from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m., from Monday to Friday or send us an e-mail to info @ manjaresdelatierra.com.
2. When will my order arrive?
If you have ordered fresh truffle, the delivery will be in 24 hours as long as you have placed your order before 1 pm from Monday to Friday. Your truffle will arrive the next day at any point of the peninsula (except Portugal) from 8:30 a.m. to 8:00 p.m. with standard shipping.
If you place your order after 1 pm, your truffle will arrive in 48 hours to any point of the peninsula (except Portugal) from 8:30 a.m. to 8:00 p.m. with the standard delivery. Do not worry, we make sure that the truffle does not have a transit greater than 24 hours. We try to give it to our messenger just in time for the shipment to be made in good conditions.
If your order does not carry fresh truffle, the delivery has a term of 48 hours.
3. Deliveries on the weekend
Currently we do not have delivery service on the weekend. We are working to get it very soon.
4. What happens if there is no one at the delivery point when the delivery person arrives?
We will do everything possible so that your order is delivered. We will call the person who has ordered the order, we will talk with the porters, we will try a second delivery on the same day ... Also, if you have any problem with the delivery, you can always talk to us by calling us on +34 978 78 00 36 of 9:00 a.m. to 2:00 p.m. and 4:00 p.m. to 6:00 p.m., Monday through Friday or send us an e-mail to firstname.lastname@example.org.
We will do everything in our power to resolve it and that the order is delivered.
5. What happens if I have a problem with my order?
If you have had a problem with your order we want to be the first to know. Your experience is the most important thing for us.
Call us at +34 978 78 00 36 from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 6:00 p.m., Monday through Friday or send us an e-mail to email@example.com.
See our Terms and Conditions for more information.